Main Gulshan, Karachi
Mon - Sat (9:00am - 10:00pm)
1 - GENERAL RULES
In accordance with that
established below, MEXISS Pakistan referred to the following as “MEXISS” offers
its customers a product warranty validation period when the Mexiss Product has
been purchased and under normal use.
A call may be registered at Mexss
Pakistan Call Centre UAN # 0323-2200060 (Mexiss), or firstname.lastname@example.org,
or www.mexiss.com, in case of any
service support requirement. It requires original warranty card and original
cash memo of the relevant product. This rule applies to all Mexiss Products
like Refrigerators, Deep Freezers, Washing Machines, Microwave Ovens and LCD /
Duration: Mexiss offers the
product wise warranty durations to facilitate our valued customers;
Refrigerator & Deep
LCD / LED:
Territory: This warranty is
valid only for services being provided in Pakistan.
Validity of warranty: The
original cash memo / receipt and/or purchase invoice relevant to the delivery
of the product to the customer are the only documents giving the right to the
services under this warranty and must be produced, together with the completed
original Mexiss Product Warranty Card unless registered with Mexiss, when
requesting the service. Mexiss reserves the right not to fulfill the
obligations under this warranty if the information or data on the purchase
and/or product delivery documents has been altered or erased after purchase by
the customer or is missing at the time of requesting the service.
The warranty will be considered
as valid; 12 months for parts in all above mentioned products, 18 months for
panels LCD / LED, 24 months for motor - washing machine & magnetron -
microwave oven and 36 months for compressor - Ref / DF / AC.
Expiry of Warranty: The
validity of parts warranty will be considered as finished; either after 12
months of date of purchase or 18 months of date of manufacturing of the same
unit with the addition of 6 months grace period, however presence of original
warranty card is a must.
The compressor warranty will be
considered as valid for 36 months of date of purchase or 42 months of date of
manufacturing of the same unit with the addition of 6 month grace period,
however presence of original warranty card is a must.
2 – LIMITATIONS
Mexiss is not responsible for any
service costs due to the following reasons below. The cost of labor and parts
for the intervention may be charged to the customer:
For products used in a Commercial
environment including offices, or any other non-domestic use, Mexis provides a
6 months warranty which should also be registered.
3-CONDITIONS OFFERED AND
PROCEDURE FOR ACTIVATING THE SERVICE ASSISTANCE.
Customers having one of these
products with a technical problem or fault (except for new products, found
damaged on opening the packing - refer to Mexiss Pakistan Call Centre UAN # 0323-2200060
(Mexiss) or, service@Mexiss.com,
or www.Mexiss.com, he / she should
contact the relevant Mexiss Service Centre / Authorized Service Centre. The
contact numbers & addresses of all service centers are listed on the back
page of each Product Operation Manual.
The Mexiss Service Engineer will
go to the customer's residence / home to repair the product. Whenever the
repair cannot be carried out at the customer's home, the Service Engineer will
arrange to have the faulty product collected from the customer and returned
after repair, using its own vehicles or a carrier free of transportation
charges within one month of date of purchase. If the product found over one
month of date of purchase, the transportation charges will be paid by relevant
The Mexiss Service Engineer will
appraise the solution to be adopted according to the extent of the product
If the product has a serious
defect where the cost of repair seems equal or higher than the value of a new
product, the service engineer will then decide if they will replace the entire
product. If this is agreed, Mexiss will then issue SR (Sales Return) to the
customer and process the case as per policy. Products or parts that are
identical or have the same characteristics may be used for replacement.
If the product is not found
faulty, the costs of labour for the intervention, Visit charges collection at
the customer's home / residence and possible product transport costs can be
charged to the customer by the Mexiss Service Engineer.
4 - NEW PRODUCTS FOUND DAMAGED ON
OPENING THE PACKING
New products that, when first
opening the original Mexiss package, the dealer / customer finds that the
product has been damaged during transport or has parts missing must not be
installed or used. For the management of these cases, the customer must
contact the dealer who, depending on the case, will provide the customer with
the most appropriate solution as per company policy.
Mexiss Pakistan (Pvt) Ltd... Company is registered stated operations in Karachi seine 2018 December with three members, and we deal in solar Technology and home appliances.
we are importer of appliances parts and assembling in company for local market, our management is professional qualified, creative and friendly who manage Quality Control. assembling, sales and marketing.
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